INRIHow to request a refund
Email [email protected], or sign in and select Request refund review beside your paid purchase in the dashboard. You can also open a billing support ticket.
Include your purchase email, order or payment reference, purchase date, package name, and a short description of the issue. Do not send a card number, security code, password, or API key.
Software packages and organization access
This policy covers purchases of the proposal and RFP assistant, company knowledge assistant, sales analysis, content repurposing, organization workspace, and additional organization members. These are currently one-time purchases, not recurring subscriptions.
Please report duplicate charges, an incorrect purchase, or a problem accessing a paid feature as soon as you notice it. We review the payment record, the issue reported, the access or work already supplied, the payment provider’s rules, and applicable consumer rights. Submitting a request opens a review; it does not by itself confirm approval or automatically issue money.
Purchases processed by Paddle
If you paid through Paddle, Paddle acts as merchant of record and processes refunds. You can request assistance directly at Paddle buyer support, including refund review within the 14-day request period described in Paddle’s Refund Policy.
Eligibility, applicable withdrawal rights, and any exceptions for digital products are governed by that policy, Paddle’s Buyer Terms, and applicable law. Contacting Inri Inc does not limit your ability to contact Paddle directly or exercise those rights. Paddle’s policies apply whenever its checkout is offered; a sandbox test does not collect real money.
Purchases processed by PayPal
For a PayPal purchase, contact Inri Inc using the details above so we can locate and review the transaction. Any approved refund is processed through the payment provider against the original purchase. This policy does not limit any dispute or purchase-protection rights that apply through PayPal.
Closing or cancelling an unfinished checkout does not reverse a payment that has already completed. If you are unsure whether payment succeeded, check your purchase record or contact us before trying to pay again.
Custom integration projects
Custom integration projects are scoped separately and currently use PayPal. Refund and cancellation requests are reviewed against the agreed deliverables, work performed, delivery status, and applicable rights. Please contact us before further work proceeds if you want to cancel or change the project. No automatic or unconditional refund for completed custom work is promised by this page.
What happens after approval?
Approved refunds are returned to the original payment method where supported. The payment provider and your bank determine when funds appear; we do not promise a fixed bank-processing time.
When a purchase is refunded or reversed, the associated paid entitlement is removed. API access and organization tools that depend on that purchase may stop working. A refunded additional-member purchase removes that paid member’s access. Other active purchases remain subject to their own entitlements. Refunding a purchase does not automatically delete the account or its stored data; contact us separately about deletion under our Privacy Policy.
Your consumer rights
This policy does not exclude or restrict mandatory cancellation, withdrawal, refund, or other consumer rights that apply by law. Where those rights or the payment provider’s binding terms require a different outcome, they take precedence.
For package conditions and shared AI limits, read our Service Purchase Terms. For billing questions, contact [email protected].